Frequently Asked Questions

Everything you need to know about shopping with the British Red Cross

Where does the profit from my purchase go?

100% of the profits from every item sold go directly toward supporting the British Red Cross's humanitarian work, helping people in crisis both in the UK and overseas.

What are your delivery options and costs?

We offer standard UK delivery starting at £3.95, which typically takes 3-5 working days. Express delivery and international shipping options are also available at checkout.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for most items. Products must be returned in their original, unused condition with all packaging intact to receive a full refund.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's progress.

Do you offer Gift Aid on shop purchases?

While we cannot claim Gift Aid on the purchase price of goods, you may have the option to add a separate Gift Aid-eligible donation to your basket during the checkout process.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and digital wallets like Apple Pay and Google Pay.